Privacy Policy

Stowmora is owned and operated by Chengdu Zhouxiada International Trade Co., Ltd. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit stowmora.com, place an order, contact us, or use our services.

Information We Collect

We may collect information you provide directly, including your name, billing address, shipping address, email address, phone number, order details, payment-related information, customer-service messages, return requests, and any information you choose to provide.

We may also collect technical and usage information, including device information, browser type, IP address, pages viewed, referring pages, approximate location, cookie identifiers, and shopping activity on our website.

How We Use Information

We use personal information to process orders, arrange shipping, provide customer support, handle returns and refunds, prevent fraud, improve our website, communicate with you, comply with legal obligations, and operate our business.

Orders and Payments

Payment information is processed by Shopify and authorized payment providers. Stowmora does not directly store complete payment-card details submitted through authorized payment providers.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, analyze traffic, support checkout, prevent fraud, and improve customer experience.

Sharing Information

We may share information with service providers that help us operate our store, including Shopify, payment processors, shipping carriers, fraud-prevention providers, analytics providers, email-service providers, and customer-support tools.

We may also disclose information when required by law, to protect our rights, to prevent fraud, or in connection with a business transfer.

Marketing Communications

If you subscribe to marketing communications, we may send updates, offers, and product information. You may unsubscribe at any time by using the unsubscribe link in our emails or contacting us.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also request information about how your personal information is used or shared.

To make a privacy request, contact us at service@stowmora.com.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, process orders, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure.

International Processing

Your information may be processed in countries or regions other than where you live, including by Shopify and other service providers that support our store.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time by posting a revised version on this page.

Business Information

Brand Name: Stowmora
Website: stowmora.com
Legal Company Name: Chengdu Zhouxiada International Trade Co., Ltd.
Registered Address: No. 14 and No. 15, Building 3, No. 81, Section 4, Yong'an Road, Shuangliu District, Chengdu, Sichuan, China, Mailbox No. 0100474
Email: service@stowmora.com
Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.

Contact Us

For privacy questions or requests, contact us at service@stowmora.com. We aim to respond to customer inquiries within 1-2 business days.