Shipping Policy

Stowmora is owned and operated by Chengdu Zhouxiada International Trade Co., Ltd. This policy explains how shipping, delivery, tracking, delays, and lost-package issues are handled for purchases made through stowmora.com.

Order Processing

Orders are typically processed within 1-3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.

During holidays, promotional periods, inventory checks, or unexpected high order volume, processing may require additional time.

Estimated Delivery Times

For orders shipped to the United States, standard delivery generally takes approximately 5-12 business days after dispatch.

International delivery times may vary depending on the destination, carrier, customs processing, local delivery conditions, and other factors beyond our control.

Shipping estimates are not guaranteed delivery dates.

Shipping Fees

Eligible orders of US$29 or more qualify for free standard shipping. Any geographic restrictions, exclusions, available shipping options, costs, and estimated delivery times will be displayed during checkout before payment.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. We do not guarantee that every order will ship from the same facility.

Tracking

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email with tracking details.

Please allow several business days for the carrier to update tracking information after a shipping label has been created.

Address Accuracy

Please provide complete and accurate shipping information at checkout. Stowmora is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Delivery Delays

Delivery may be affected by customs, carrier delays, weather, holidays, local disruptions, address issues, or other circumstances beyond our control.

If your tracking information has not been updated for an extended period, please contact service@stowmora.com with your order number so that we can review the situation.

Lost or Missing Packages

If your package appears to be lost, missing, or incorrectly marked as delivered, contact us with your order number, tracking number, and delivery details. We will review the issue and work with you on an appropriate solution.

Damaged Packages

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible and provide clear photos or videos of the item, packaging, and shipping label.

Business Information

Brand Name: Stowmora
Website: stowmora.com
Legal Company Name: Chengdu Zhouxiada International Trade Co., Ltd.
Registered Address: No. 14 and No. 15, Building 3, No. 81, Section 4, Yong'an Road, Shuangliu District, Chengdu, Sichuan, China, Mailbox No. 0100474
Email: service@stowmora.com
Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.

Contact Us

For shipping questions, contact Stowmora customer support at service@stowmora.com. We aim to respond to customer inquiries within 1-2 business days.