Return & Refund Policy

Stowmora is owned and operated by Chengdu Zhouxiada International Trade Co., Ltd. This policy explains how returns, refunds, cancellations, damaged items, and order issues are handled for purchases made through stowmora.com.

Return Window

Eligible products may be returned within 30 calendar days after delivery.

Return Eligibility

To qualify for a return, the item must be unused, clean, undamaged, and in its original condition with its original packaging, accessories, tags, manuals, and proof of purchase where applicable.

Products that show signs of use, damage, alteration, contamination, or missing parts may not be eligible for return or may be subject to a reduced refund.

How to Request a Return

To request a return, contact service@stowmora.com and provide your order number, the email address used at checkout, the item you wish to return, the reason for the return, and photos or videos where relevant.

Please contact us before returning any item. Unauthorized returns may not be accepted or processed.

Return Address

Please do not send returns to our registered business address unless our customer support team has specifically instructed you to do so. Once your return request is approved, our customer support team will provide the appropriate return instructions and designated return address.

Return Shipping Costs

For preference-based returns, including change of mind, wrong size selected, or no longer needed, customers are responsible for return shipping costs.

If the item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible. Please include clear photographs or videos of the product, the issue, the original packaging, and the shipping label.

Please retain the product and packaging until we have reviewed your request.

Refund Timing

Approved refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected, or after we approve another refund solution.

Your bank or payment provider may require additional time to display the refund.

Cancellations

If you need to cancel an order, contact us as soon as possible at service@stowmora.com. We will make reasonable efforts to assist, but cancellations cannot be guaranteed after an order has entered processing or shipment preparation.

Exchanges

We may offer a replacement or exchange when appropriate and available. If the requested replacement is unavailable, we may offer another suitable solution or an eligible refund.

Business Information

Brand Name: Stowmora
Website: stowmora.com
Legal Company Name: Chengdu Zhouxiada International Trade Co., Ltd.
Registered Address: No. 14 and No. 15, Building 3, No. 81, Section 4, Yong'an Road, Shuangliu District, Chengdu, Sichuan, China, Mailbox No. 0100474
Email: service@stowmora.com
Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.

Contact Us

For return or refund questions, contact Stowmora customer support at service@stowmora.com. We aim to respond to customer inquiries within 1-2 business days.